Product Description

A board is a wallboard-like information composed of virtual elements such as resources, events and additional information related to the event like the type, status and time. You may add your own meaning to these elements. For example, the event may represent your customer’s order, the event status matches with the order status, and the event time may reflect the time when the order is to be completed. When building a board, you may use your own header’s name and column composition that suits the information type that you are delivering. You may use three preconfigured board patterns.

Typically rooms, places, devices or people. You may add names, auxiliary names, pictures and external IDs that will be used for mapping to your ERP/CRM

Events are represented by a number or name, typically orders, reservations or tasks. In the car service centre scenario, the event may be represented by the car number plates. The orders may be linked to resources.  For example, a reservation may be linked to a conference room or, customers visiting your site to a sales representative.

An auxiliary parameter of the event. You may define your own list of statuses that will be presented to your customers or employees.  Each will be assigned a name and colour for each status. When using an API, the list of statuses must be mapped to the information  that comes from your ERP/CRM. The mapping relationship may be one-to-one or many-to-one.

An auxiliary parameter of the event. Use it when the events or tasks or orders are scheduled so that the scheduled time will be displayed along with the event number.

This setting allows you to define the moving time frame to narrow down the number of events displayed on a board (such as +/- 3 hours).

This feature allows you to automatically change the status of the event, order or task  to be delayed when the actual time is later than the order’s scheduled time.

A news bar may be displayed at the bottom of each board. You may add several news items that will be scrolled horizontally in a loop. You may modify the news, change the order of the information or switch it on or off at any time. The news bar may be modified only by a user and is not a subject of API integration.

This is an administrative panel that shows all the events, orders or tasks in a graphical calendar. They can be injected by the API(*) or entered manually. For the latter, the administrator may add, modify or delete the status manually.

* Available only in the Standard and Advanced plans

This is an administrative panel that shows all the values related to the resources in a graphical grid. They can be injected by the API(*) or entered manually. For the latter, the administrator may add, modify or delete the status manually.

* Available only in the Standard and Advanced plans

An online Portal allows your customers to check the status of their order over the Internet. When checking, Infopanel presents exactly the same data status that is shown on the board. Eventually, your customer won’t need to wait at your point-of-sale. The customer may also subscribe to SMS notifications so they will be notified when the order reaches a defined status such as “Completed”.
The clients themselves decide to which number they want to receive the notification, so you do not need to have their personal data in your ERP system.