About Us

TERMS AND CONDITIONS OF THE SERVICE

1. GENERAL PROVISIONS
2. These Terms and Conditions form a model contract and define the terms, conditions and manner of provision of the Service by the Service Provider to the User. The User must read and accept these Terms and Conditions to take advantage of the Service.
3. The Service Provider’s time zone is CET (Central European Time).
4. These Terms and Conditions are effective from 12.07.2022.
5. Terms used in these Terms and Conditions have the following meaning:

• Application – Service Provider’s software,
• Account – a set of User rights saved in the Application,
• File – a work within the meaning of copyright law or any other material added by the User to the Application, which is then saved on the User’s Account and / or displayed via the Application,
• Terms and Conditions – this document, setting out the terms and conditions for the use of
  the Service, including in particular the rights and obligations of the User and Service Provider;
• GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC,
• Agreement – agreement on the provision of the Service on the terms set out in the Terms and Conditions, concluded electronically between the User and the Service Provider,
• Service Provider / We / Us – RIDA SOFTWARE SP. Z O.O., ul. Gałczyńskiego 62/1, 10-089 Olsztyn (POLSKA), REGON: 360828349 NIP: 7393873070 KRS: 0000544676, share capital PLN 5,000 (paid up in full),
• Services – a service available via the Application, enabling the display of User Files on the User’s devices,
• User / You – a natural or legal person or an organizational unit using the Service under the Agreement that has previously registered and has an Account in Application. The User is a person using the Application and Services for the purposes of their business or profession. The User is not a consumer.

2. TYPE AND SCOPE OF THE PROVIDED SERVICE
3. If you want to run the Application and use the Services, please contact support@infopanel.cloud.
4. The use of the Application and the Services is payable in accordance with the Price List https://infopanel.cloud/pricingor dedicated.
5. The Service has an API available. You can use the integration for free for the first 30 days. After this period, further use of the Application and Services is payable in accordance with the Price List or dedicated.
6. You can place orders for the programming services to be performed by the Service Provider at the e-mail address support@infopanel.cloud. We will specify an estimated number of hours or provide a binding quote.
7. TECHNICAL REQUIREMENTS
8. Technical requirements may vary depending on how you will use the Service. To check the correctness of operation in your environment, you can use the trial period (Trial 30 days) and the support of the Service Provider. Service Provider support is available by support@infopanel.cloud.

4. TERM AND TERMINATION OF THE AGREEMENT
5. The Agreement is entered into upon the User’s acceptance of the Terms and Conditions and remains in force until its termination. The agreement is concluded for an indefinite period of time.
6. The User may terminate the Agreement at any time by deleting the Account.
7. The Service Provider has the right to terminate the Agreement with immediate effect if the User uses the Service in an unlawful manner.
8. Each of the Parties may terminate the Agreement without giving any reason with a notice period (1 month). If the User has active paid services, the notice period is extended until the functionality expires.
9. If you want to delete your Account, write to us.

5. PAYMENTS
6. The fees are charged in accordance with the Price List or dedicated.
7. Payments are made on the basis of an invoice. If the Service Provider is to send invoices to a different e-mail address than the one provided at the registration stage, please let us know.
8. Some banks may collect a fee/commission in the case of card or bank transfer payment (transfer abroad), and add it in accordance with their current price list, which is beyond the control of the Service Provider. Please read the rules for settlements, in particular international settlements, valid in your bank. The above-mentioned costs are not covered by the Service Provider.
9. If the User does not pay on time and is in arrears with payment for more than 30 days, we have the right to disable the Application and Services at the risk and fault of the Customer, and if the User is in arrears with payment for more than 60 days, we have the right to terminate the contract at the risk and fault of the User in immediate mode.

6. RIGHTS AND OBLIGATIONS OF THE USER

1. The Service Provider may direct questions about the Service and the Application to technical support: support@infopanel.cloud.
2. The User has the right to manage the Service in terms of the functionalities available in the Application as well as the right to access the personal data provided by the User.
3. The User agrees to:

• verify in advance whether the technical requirements which need to be met in order to use the Application, including the Service, are complied with,
• use only personal information which the User has the right to use and update it,
• not to undertake any actions which are inconsistent with generally applicable laws or good practices or which violate personal rights of other Users, third parties or legitimate interests of the Service Provider, other Users or third parties,
• not to take any actions which fail to comply with the generally applicable legal regulations (in particular, it is forbidden to disseminate content which contain child pornography, which breach copyright and/or other intellectual property rights of third parties, as well as contravene rules of social coexistence, show extremely drastic scenes or may be considered to be vulgar or offensive),
• not to use Application for processing sensitive personal data,
• not to use the Services to sell goods and/or services which are contrary to legal regulations,
• not to post misleading information regarding the authenticity and origin of goods and/or services,
• not to supply through the Services illegal content/data (in particular, pornographic and racist ones), which are generally considered to be vulgar, offensive and/or obscene, or which may offend feelings of other people, including religious and political ones, or any other content/data which violate legal regulations,
• not to use the Application and the Service in a manner which is contrary to good practices or infringes personal interests of third parties and/or legitimate interests of the Service Provider,
• not to send unsolicited commercial information through the Website,
• not to interfere in the Website’s and Service’s source code,
• not to take any actions which may hinder and/or disrupt the operation of the Application and the Service,
• use the Service within the limits of the law and for their intended purposes,
• not to generate an excessive or disproportionate load on the connections and other infrastructure used to provide access to the Application.

4. As part of the Service, it is forbidden to use any software/scripts unauthorized by the Service Provider, in particular those which disrupt and/or make in any manner the use of the Service automatic, such as viruses, bots, other harmful software, etc.
5. The User shall be obliged to use his own, correct personal data and his active e-mail address. The Service Provider reserves the right to request the User to confirm the correctness of his data by a copy of relevant documents.
6. The rights and obligations of the User must not be transferred to other Users and/or third parties. This means that the User may not transfer/sell/dispose of the User’s rights under these Terms and Conditions to another party. The Service Provider is the sole entity authorized to provide the Service to the User.

7. RIGHTS AND OBLIGATIONS OF THE SERVICE PROVIDER
8. The Service Provider does not moderate the content of the User Accounts.
9. The Service Provider may ask the Users for their opinions and level of satisfaction with the Service and customer support.
10. The Service Provider may analyze the use of the Application, in particular by collecting anonymous information allowing to improve it functionally and technically.
11. The Service Provider has the right to analyze the use of the Application, including the Service, and to prepare reports and statistical analyses as well as use them in commercial activities (they do not contain personal data).
12. The Service Provider has the right, at the Service Provder’s own discretion, to change the properties and functionalities of the Service and/or the used software, with the proviso that this will not reduce the quality of the Service provided to the User.
13. The Service Provider reserves the possibility of temporary unavailability of the entire Service or its part for technical reasons, in particular due to the maintenance or implementation of changes in the Application and/or Service. The Service Provider will make every effort to ensure that this unavailability is as least inconvenient for the Users as possible.
14. The Service Provider undertakes to make every effort to ensure proper provision of the Service on a continuous and uninterrupted basis.

8. PERSONAL DATA

We assume that if you do not contact us in order to conclude a data processing agreement, it means that you do not process personal data using the Application and Services. Information on how personal data is processed is specified in the Privacy Policy (https://infopanel.cloud/privacy-policy ).

9. COMPLAINTS
10. Complaints should be submitted within 30 days of detecting a fault (e.g. malfunction of the Service) by e-mail to the following address: support@infopanel.cloudThe complaint should include:

• User’s ID,
• description of the irregularity as accurate as possible (including time and place of its occurrence),
• indication, if possible, how the complaint should be handled.

2. The complaint is handled at the earliest possible date, however no later than within 14 days.
3. The day of filing the complaint is the day on which the Service Provider receives the complaint notice.

10. COPYRIGHT AND TRADEMARKS
11. Any software and content contained in the Application – excluding Files – , such as text, graphics, logos, images, audio and video files, are the property of the Service Provider and are protected by law.
12. The word-and-graphic mark “infopanel” is a trade name owned by the Service Provider. It is forbidden to use it or to create any derivative works by third parties. Both the name and the mark may not be used without the consent of the Service Provider. In particular they may not be used in connection with products and/or services of other entities in a way which may mislead customers and/or potential customers and/or otherwise do harm to the Service Provider and/or products and services of the Service Provider.
13. Neither the User nor any person authorized by the User may remove, obscure, make illegible or alter any trademarks, copyright notices and/or other proprietary rights notices contained in the Application. In particular, it is prohibited to remove and/or alter the logo, except in cases where the Service Provider has consented to do so or they are intended for personal use.
14. The User, by adding a File each time via the Application, grants the Service Provider a non-exclusive license for a given material, for the duration of the Agreement, in the following fields of use necessary to provide the Service:

• storage of an electronic device (e.g. a computer) into the memory, including servers of ICT systems,
• permanent and / or temporary recording and / or reproduction by any techniques, in whole or in part, in an unlimited number of copies, in particular by any known printing, digital, magnetic recording, copying, printing, reproduction techniques using any visual and computer technique, in any system, format and on any media, including media replacement, including but not limited to in print, in ICT networks, digitally,
• public and / or non-public sharing as part of the provision of electronic services, free of charge, regardless of territorial, time and language restrictions,
• public and / or non-public dissemination by any means of wireless and wired transmission used to disseminate signs, sounds and / or images, permanently and / or temporarily, in any technology, free of charge at a place and time selected by other Users and / and third party, e. location on the network in a way that allows it to be viewed by other Users and / or third parties, as well as sent on request.

11. LIMITATION OF LIABILITY
12. The Service Provider is not liable for:

• personal data provided or incorrectly entered by the User,
• User’s inability to access the Internet or phone network or limitations
  in availability (the Service Provider does not offer Internet or mobile network access services),
• limitations and/or and malfunctions of the software or devices belonging to and used by the User, which prevent the User from using the Service. In §3 of the Terms and Conditions, the Service Provider defined technical requirements necessary for the proper operation of the Service,
• damages incurred and profits lost by the Users and/or third parties, caused by the disclosure of the data to the Account,
• damages incurred and profits lost by the Users and/or third parties, caused by the actions or omissions of these Users and/or third parties, in particular by using the Service in a manner inconsistent
  with the applicable legal regulations and/or the Terms and Conditions,
• damages incurred and profits lost by the Users and/or third parties, caused by the actions and/or omissions of third parties,
• damages incurred and profits lost by the Users and/or third parties, which were not caused by the Service Provider’s intentional action.

2. The Service Provider has no influence on whether any third parties will or will not take any action and/or actions in connection with the Services provided. The Service Provider has no influence on the manner in which the User and/or Authorized Persons manage their Account.
3. The Service Provider:

• only stores User data and enables their online transmission,
• does not modify the data entered by the Users,

4. Should the Service Provider receive an official notification, or should he become aware, in a reliable manner, about the unlawful nature of the data made available by the User, it shall contact the User in order to clarify the case and shall act in accordance with the Terms and Conditions as well as law.
5. The Service Provider shall be liable for the losses attributable to it due to the failure to perform and/or improper performance of the Agreement, up to the amount of the losses incurred by the
6. If the User uses the Files to process personal data, it is a data controller. The User is responsible for the entered and transferred data via the Application. You are responsible for checking / testing the Application and Service before using them and displaying information. The User is also responsible for providing backup / backups of the Files entered into the Application. The Service Provider does not offer backup and you are responsible for the Files, their correctness and availability.

12. FINAL PROVISIONS
13. The User may save or print the Terms and Conditions that apply to him.
14. The Terms and Conditions may also be made available in a different manner, upon individual request of a person, if such a person encounters problems in displaying or reading these Terms and Conditions.
15. The Service Provider reserves the right to amend the Terms and Conditions.
16. The User will be notified about any material change to the Terms and Conditions at least 14 days prior to the planned entry of the change into force. The User will receive a message to his e-mail address provided at the Registration stage.
17. The price change applies only to new services, i.e. services that you do not have active. Changing the price does not affect the functionalities you have purchased. Only when you use the functionality and want to buy it again, you can do it at the new price. The same is true for the functionality durations.
18. In the case referred to above, the User will have the right to terminate the Agreement until the planned entry into force of the new Terms and Conditions. Failure to report the intention to terminate the Agreement or failure to terminate the Agreement within the above time limit will be deemed as the User’s consent to the continued operation of the Agreement in accordance with the new Terms and Conditions.
19. Changes that do not breach the existing Agreement will not be a substantial amendment to the Terms and Conditions.
20. In matters not regulated by these Terms and Conditions, the relevant provisions of Polish law.
21. Should any provision of these Terms and Conditions be changed and/or invalidated as a result of a final court’s decision, the remaining provisions will remain in force.
22. Any disputes between the Service Provider and the User that is not a consumer will be settled by the court having territorial jurisdiction over the registered office of the Service Provider.
23. The Privacy Policy is an integral part of the Terms and Conditions.